At RFMD, the customer comes first.
The Customer Quality Engineering (CQE) team provides the interface between RFMD® and customers to ensure the voice of the customer is understood and considered in all of RFMD processes and products. RFMD’s policy states that we provide our customers with products that have exceptional quality, reliability, and performance. The CQE team strives to maintain this standard by working closely with customers to understand their quality needs and expectations, and to translate and communicate those needs to all groups within RFMD. This includes making sure customer product qualification requirements are understood and met, and also ensure qualification results get back to the customer. The CQE team also works closely with customers to drive continuous improvement activities.
The foundation of RFMD CQE support relies upon RFMD’s established global presence, with an experienced Quality team in the Greensboro headquarters and strong field CQE teams located in or near major technology manufacturing areas throughout Asia. These teams quickly, efficiently, and accurately anticipate and respond to the needs of RFMD customers. With local and global supply chains and CQE teams, RFMD allows for fast response and attention to detail when supporting our customers. This global structure also allows for flexibility when responding to customer needs, by assigning resources by geographical territory or strategic customer alliance. This arrangement operates in parallel, complimentary alignment with RFMD Sales, Applications, and Customer Service organizations, thus providing a consistent support team for customers.
For information on returning product for analysis, please refer to our Return for Failure Analysis presentation.
RFMD® has partnered with PCNAlert® to provide customers with immediate product/process change (PCN) and end-of-life (EOL) notifications. The PCNAlert service automatically notifies recipients of time-critical product changes and obsolescence. This service is offered at no cost to RFMD customers. Customers should register with PCNAlert to ensure they receive timely notification of any PCN or EOL notices.