Customer Quality Engineering
The Customer Quality Engineering (CQE) team provides the interface between RFMD® and customers to ensure the voice of the customer is understood and considered in all of RFMD processes and products. This team works closely with customers to understand their quality needs and expectations, and to translate and communicate those needs to all groups within RFMD. This includes making sure customer product qualification requirements are understood and met, and also ensure qualification results get back to the customer. The CQE team also works closely with customers to drive continuous improvement activities.
The foundation of RFMD CQE support relies upon RFMD’s established global presence, with an experienced Quality team in the Greensboro headquarters and strong field CQE teams located in or near major technology manufacturing areas throughout Asia. These teams quickly, efficiently, and accurately anticipate and respond to the needs of RFMD customers. This global structure allows flexibility for responding to customer needs by assigning resources by geographical territory or strategic customer alliance. This arrangement operates in parallel, complimentary alignment with RFMD Sales, Applications, and Customer Service organizations, thus providing a consistent support team for customers.
For information on returning product for analysis, please refer to our Return for Failure Analysis presentation.
For information on our Product and Process Change Notice Policy and procedures, please refer to our PCN Policy Statement or our Product Change Notices web page.